Privacy policy
How we collect, use and protect your personal information.
Last updated: 4 November 2026
This notice explains how Autohaus Factory Ltd (“we”, “us”) collects and uses personal information when you visit this website, contact us or buy a vehicle from us. We are committed to handling your data fairly, securely and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Autohaus Van Sales and Exmoor Autos & Classics are trading names of [Registered company name], which is the data controller for your information. You can contact us about anything in this notice:
- By post: Autohaus Van Sales, Unit 12a Vennlands Business Centre, Mart Road, Minehead, England, TA24 5BJ.
- By email: info@autohaus.co.uk
- By phone: 01643 829415
ICO registration number: 12797131.
What we collect and why
| Information | Purpose | Lawful basis |
|---|---|---|
| Name, phone, email, message and vehicle details you send via our forms | Responding to your enquiry, arranging viewings and valuations | Legitimate interests / steps before entering a contract |
| Identity, address, driving licence and payment details when you buy | Completing the sale, registering the vehicle with the DVLA, warranty administration | Contract; legal obligation |
| Information you provide for a finance application | Introducing you to a lender (we are a credit broker, not a lender) | Steps before entering a contract; consent where required |
| Device and usage data via analytics cookies | Understanding how the website is used so we can improve it | Consent (only if you accept analytics cookies) |
| Records of sales and correspondence | Accounting, tax and handling any claims | Legal obligation; legitimate interests |
We do not use your information for marketing unless you have agreed to it, and you can opt out at any time.
Who we share it with
We only share personal data where necessary: with finance providers (if you ask us to arrange finance), the DVLA, warranty providers, our IT and email providers, our accountants, and where required by law. We never sell your data.
Some of our service providers (for example email hosting or Google Analytics) may process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.
How long we keep it
- Enquiries that don’t lead to a sale: up to 12 months.
- Sales records: 6 years after the end of the financial year, as required for tax purposes.
- Analytics data: up to 14 months.
Your rights
You have the right to access your data, have it corrected or erased, restrict or object to processing, data portability, and to withdraw consent at any time. To make a request, email info@autohaus.co.uk. We’ll respond within one month.
If you’re unhappy with how we’ve handled your information, please tell us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Security
This website is served over an encrypted HTTPS connection. Form submissions are sent securely and are not stored on the web server. Access to customer information is limited to staff who need it.
Cookies
See our cookie policy for details of the cookies we use and how to manage them.
Changes to this notice
We may update this notice from time to time. The date at the top shows when it was last changed.